GENERAL TERMS AND CONDITIONS: WEBSITE USE, SALE, SHIPPING

TERMS OF WEBSITE USE

Revision Date: 07.09.2023

Please, read these Terms of Website Use (“Terms”) carefully before you the visitor (“You”) start to use the e-shop and website at www.antique-apothecary.co.uk (together referred to as Our “Website”). The Website is operated by Antique Apothecary ltd, a company registered in England and Wales with registered number with registered number 06940344 (“We”, “Our”). The Website is hosted by Fasthosts Internet Limited.

By using Our Website, You indicate that You accept these Terms and that You agree to abide by them. If You do not agree to these Terms, please do not access Our Website. We may revise these Terms at any time by amending this page.

ACCESSING OUR WEBSITE

Access to Our Website is permitted only for lawful purposes on a temporary basis. We reserve the right to update Our Website and the Products and Services We provide at any time without notice.

You may not use Our Website:

a) In any way that breaches any applicable local, national or international law or regulation.

b) To transmit or procure the sending of spam or spam links.

c) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware or any other malicious or technologically harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

a) Not to reproduce, duplicate, copy or re-sell any part of Our Website in contravention to the provisions of these Terms;

b) Not to access without authority, interfere with, damage or disrupt Our Website and any equipment or network on which Our Website is stored;

c) Not to issue a denial-of-service or a distributed denial-of service attack.

INTELLECTUAL PROPERTY RIGHTS

As between You and Us, We are the owner of all intellectual property rights in Our Website, including without limitation Our brand, logo, name, domain name, product names, images, videos, other information and product compositions and other material published on it (“Materials”). The Materials are protected by international intellectual property laws and treaties including copyright laws. All rights are reserved. Permission is granted for viewing the pages of Our Website on the Internet, subject to these Terms.

You may print off one copy and may download extracts, of any page(s) from Our Website, for Your personal reference and You may draw the attention of others within Your organisation to Materials posted on Our Website. Any Materials downloaded from Our Website must be used exactly as printed. You must not modify the paper or digital copies of any Materials You have printed off or downloaded in any way and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

All rights reserved. Our status and that of any identified contributors, as the authors of Materials on Our Website, must always be acknowledged. If You wish to make any use of Materials on Our Website other than that set out above, please contact us.

RELIANCE ON INFORMATION POSTED

Information on our Website is provided for information purposes only and is not a substitute for professional medical advice. Nothing on Our Website is a recommendation as to how to treat any particular disease or health related condition and not all conditions will respond to treatment with medicinal herbs and natural remedies. For serious conditions or advice on health conditions in general, please visit a qualified medical practitioner.

Blogs, commentary and other Materials posted on Our Website are not intended to amount to advice on which any reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such Materials by any visitor to Our Website or by anyone who may be informed of any of their contents.

We do Our best to always ensure that the information on our Website is correct and accurate. Despite our best efforts Our Website may contain errors. We do not accept liability for loss or damage caused by inaccurate information. If You spot information, which You think is incorrect, You can contact us.

DISCLAIMER

We do not diagnose disease, but We work with herbs and nutritional healing to support health and to improve Your life’s quality. All the information given by Us is intended for educational purposes only and is not intended to diagnose, treat, cure or prevent diseases.

OUR LIABILITY

To the fullest extent permitted by law, Our officers, employees and third parties connected to Us hereby expressly exclude:

a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

b) Any liability for any direct, indirect or consequential loss or damage incurred by You in connection with Our Website or in connection with the use, inability to use or results of the use of Our Website, any websites linked to it and any Materials posted on it.

c) Any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Our officers, employees and members do not have any personal legal liability for that work whether in contract, tort or negligence. In particular, the fact that an individual member or employee signs in his or her own name any letter or other document in the course of carrying out that work does not mean that he or she is assuming any personal legal liability for that letter or document.

LINKING TO AND FROM OUR SITE

If You wish to link to Our home page, please contact us.

Our Website must not be framed on any other site, nor may You create a link to any part of Our Website other than the home page. We reserve the right to withdraw linking permission at any time without notice. Where Our Website contain links to other sites and resources provided by third parties, these links are provided for Your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from Your use of them.

POSTING MATERIAL AND COMMENT TO OUR WEBSITE

Whenever You post any comments or materials to Our Website You must comply with the content rules set out below. We will not be responsible or liable to any third-party for the content or accuracy of any materials or posting posted by You. We have the right to remove any material or posting You make on Our Website if, in Our opinion, it does not comply with the content rules set out below. We will fully cooperate with any law enforcement authorities or any court order requesting or directing us to disclose the identity of anyone posting or transmitting any information or materials on or through Our Website. You must tell Us, as soon as You become aware, of any unlawful or prohibited use of Our Website by any third parties.

Any posting posted by You will be considered non-confidential and You will own the copyright in it. We have the right to use this material for any purpose and to display the name that You submit, in connection with such material. We also have the right to disclose Your identity to any third-party who claims that any material posted or uploaded by You to Our Website constitutes a violation of their intellectual property rights or of their right to privacy.

You are responsible for posting made on Our Website and agree that You will not:

a) Post or include in any message or transfer to Our Website any material which is obscene, indecent, misleading, inaccurate, homophobic, sexually explicit, objectionable, racist, sexist, defamatory, abusive, harassing, stalking, threatening or otherwise violates the legal rights of others (including rights of privacy and publicity) or is illegal.

b) Impersonate another person or entity or falsify or delete any author attributions, legal or other proper or proprietary designations or labels.

c) Promote violence or use offensive or inappropriate user names or language.

d) Infringe any intellectual property, copyright, database right or trademark of any other person or give the impression that the posting emanates from Us, if this is not the case.

We recommend that You do not reveal any personal information about yourself in any postings. Whilst we have no obligation to actively moderate postings on Our Website, You may report any material that You consider to be in breach of the rules set out above, by contacting Us. Where We receive a complaint, We will review the post or material in question and We reserve the right to disclose information necessary, in order to satisfy applicable law or legal regulation or to edit, refuse to post or remove any information or materials, in whole or in part, for whatever reason in Our sole discretion.

UNSOLICITED BULK EMAIL (SPAM)

We strictly prohibit the sending of unsolicited bulk email (spam). Spam is defined for this purpose as sending ten or more messages similar in content to any persons, entities or other groups or lists unless prior authorisation has been obtained from the email recipient. We also prohibit using false headers in emails or falsifying, forging or altering the origin of any email in connection with Us and/or Our products and services.

If You or anyone You know receive spam emails by someone who is pretending to sell or representing Our products or services, please contact Us promptly, so that We may take appropriate action.

INDEMNIFICATION

You agree to indemnify and hold Us, Our officers, directors, employees and agents harmless, from any and all liabilities, claims, expenses and damages, including reasonable attorneys’ fees and costs, arising out of or in any way related to a breach of the Terms.

OUR WEBSITE CHANGES REGULARLY

We aim to update Our Website regularly and may change the content at any time. If the need arises, We may suspend access to Our Website or close it indefinitely. Any of the material on Our Website may be out of date at any given time and we are under no obligation to update such material.

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from or related to a visit to Our Website. These Terms are governed by English law. This electronic version of these Terms has the same force and effect as an agreement in writing.

NOTICES

You may contact Us by visiting our Contact Us page.

Copyright© 2009-2023 ANTIQUE APOTHECARY LTD. All rights reserved.

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TERMS AND CONDITIONS OF SALE

Revision Date: 07.09.2023

These Terms and Conditions of Sale (including the Terms of Website Use) (“Terms of Sale”) set out the terms and conditions of business pursuant to which We (as defined below) agree to sell to You (our customer) Our Products and provide Our Services (both as available from time to time on Our e-shop and website at antique-apothecary.co.uk). Words used in capitals and not defined in this document have the meaning given in the Terms of Website Use. Please, read carefully Our Terms of Sale and, if You do not agree to be bound by them, please do not place an order for Our Products or Services.

Please, also note that Our Terms of Sale are periodically updated, so please ensure that each time You read them carefully before placing an order.

A contract between Us and You (the “Contract”) will only be formed when we take payment from You for Your order. The Contract is subject to The Terms of Sale, the Terms of Website Use, our Shipping Policy and Privacy Notice.

1. Information about Us

"We"/"Us"/"Our" means ANTIQUE APOTHECARY LTD a family-run company registered in England and Wales, with registered number 06940344.

“Our Website and e-shop” is www.antique-apothecary.co.uk

Our email is: ANTIQUEAPOTHECARY@GMAIL.COM

Our Products are as made available on www.antique-apothecary.co.uk

Our Services are as made available on www.antique-apothecary.co.uk

2. Our Products

We offer a great variety of BioSkincare and BioPharmacy products including natural face and eye creams, body and massage oils, therapeutic tinctures, plant extracts and oils and natural herbal remedies (all referred to as “Products”). Our Products are handmade with love and care in the United Kingdom, based on Our family Mediterranean traditions and tried and tested methods coupled with modern herbal medicine and are safe, natural and non-animal tested.

We manufacture Our Products from scratch without using ready-made bases and Our herbalists personally develop the most appropriate combinations of the best and most suitable ingredients.

We take personal care of all the manufacturing phases of Our Products: from sourcing the purest therapeutic grade essential oils and organic ingredients, to creating Our own proprietary herbal infused oils, herbal tinctures, plant extracts and creating the most effective combinations, aiming at producing Products that are suitable for all.

Our Products are 100% Pure and Natural with no additives, no chemicals no harsh preservatives, no chemical perfumes, no EDTA; but are full packed with vitamins, therapeutic grade essential oils and minerals.

We strive to ensure that Our Products reach Our customers as fresh and as intact as possible, so that You can obtain the most benefit from them.

Our Promise: We strive to bring to You the most Luxurious and Natural Products. Our Ethos set us apart. Our promise to You is that We always follow strict ethical and quality standards. We source always the rarest ingredients (therapeutic grade essential oils, best quality carrier oils and herbs from the most suitable origins) and always research the best combinations in terms of potency and efficacy.

In order to ensure that Our Products reach You fresh and in the best quality conditions we prepare them fresh and have very short manufacture lead times and package Our BioSkincare Products in MIRON Violetglass jars and bottles, with spray or pump. All Our BioSkincare Products in MIRON Violetglass jar come with their own ball shaped spoon to ensure that they are not contaminated when used and facilitate facial massage and cream absorption.

We painstakingly and continuously research and invest in new ingredients (always pure and natural) and develop them in new combinations in order to offer to You a wide range of Products for Yours and Your family’s beauty, physical and emotional wellbeing. We do not waste money in elaborate packaging. Being true to ourselves, we want to do our part to save the planet naturally and not to contribute to our oceans and general environmental pollution. We believe in our Products and the quality of our Products for our marketing. Our packaging is simple, in food-safe, glossy recyclable transparent cellophane bags.

We are also able to provide customised and personalised Products for Your specific needs. Please, contact Us to discuss Your requirements.

When You wish to communicate with Us, please email Us at ANTIQUEAPOTHECARY@GMAIL.COM

When We communicate with You regarding an order placed or the availability of Our Products, We will contact You using the e-mail or postal address You provided to Us.

From time to time, We may place notices on Our Website. Please, ensure that You check Our Website each time before placing an order.

Notices and communications will be deemed received and properly served immediately, when posted on Our Website, 48 hours after an e-mail is sent (on a business day) or 5 business days after the date of posting of a letter.

Extra piece of mind: We will never pass Your contact details to third parties, unless We are obliged by law or other legal requirements.

If You wish to place an order and enjoy the unique experience and satisfaction that only Our Products can offer, please read on.

When we provide Services, these are provided on an as-is and as-available basis. You agree that Your use of the services will be at your sole risk. To the fullest extent permitted by law, We disclaim all warranties, express or implied, in connection with the Services and Your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the Services' content or the content and We will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from Your access to and use of the Services, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR HOSTING PROVIDER SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the services, any hyperlinked website, or any website or mobile application featured in any banner or other advertising and We will not be a party to or in any way be responsible for monitoring any transaction between You and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, You should use your best judgement and exercise caution where appropriate.

3. How to place Your order

If you wish to order Our Products or Services You can:

Purchase online, by visiting https://antique-apothecary.co.uk and placing your order.

Email Us at ANTIQUEAPOTHECARY@GMAIL.COM

To place an order, You must be: (i) legally capable of entering into binding contracts; (ii) at least 18 years old; and (iii) resident of the United Kingdom and Ireland. If you wish to place an order from a country other than United Kingdom, Ireland, please contact Us by email first with Your requirements.

In Your order, email or letter please clearly specify: The Products/Services You wish to purchase; Quantity required (for example 15ml, 30ml, 50ml, 100ml etc.); Number of units of each Product; Any known allergies to any of the ingredients used and if You wish alternative ingredient to be used; An email and telephone number for communication regarding the progress of Your order. Payment is via PayPal.

PLEASE NOTE: PERSONALISED ORDERS AND PRODUCTS MADE TO ORDER ARE NOT REFUNDABLE. THE PRICE FOR THE PERSONALISED PRODUCT WILL BE AGREED BEFORE THE ORDER IS PLACED. PAYMENT MUST OCCUR BEFORE THE PRODUCT IS MADE.

ALL ORDERS ARE SUBJECT TO AVAILABILITY

If We agree to ship Your order outside the UK, Your order may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. We have no control over these charges and cannot predict their amount. You are the sole responsible for payment of any such import duties and taxes. Please, contact Your local customs office for further information before placing Your order.

4. Acceptance of orders

Once Your order is received it will be progressed and an email acknowledgement issued to the email address You provided.

If Your order is accepted and an order confirmation with the tracking number of the courier will be issued upon full payment for the Products and/or Services ordered.

We may decline to accept an order in circumstances including, but not limited to: (i) Your payment not being authorised; (ii) You do not satisfy the status requirements set out above; (iii) Product(s) ordered or ingredients not being available; or (iv) where a pricing or Product description error has occurred.

We reserve the right to cancel orders at any time without prior notice. If We cancel any order, it will be without charge to You and any payment taken for such order will be refunded to You in full.

The price of any Products will be as quoted on the Website from time to time, except in cases of obvious error. For the price of Services, please email Us with your request. Prices include VAT (if applicable) but exclude any shipping costs in section 6 below, which will be added to the total amount due depending on the shipping method You choose and the location. Prices are liable to change at any time, but changes will not affect any confirmed by Us orders.

5. Protecting Your Product

In the interest of hygiene and to preserve the freshness and full strength of the natural properties of Our BioSkincare Products are produced on the day of Your order. Please note that We do not allow for cancellation and/or return or exchange of the Products, unless the Products arrive to You damaged or faulty. Herbal blends and customised goods will not be exchanged or refunded. This does not affect your statutory rights. Please, read on for more details.

We package our Products with care to ensure that they reach You in the best possible condition. Our packers will confirm in Your confirmation email that they have checked the exterior condition of the Product before packaging.

You must take reasonable care of the Products; keep them away from children and direct sunlight and in cool conditions (preferable below 25oC). During hot days it is beneficial to keep the BioSkincare Products in the fruit and vegetable section of your fridge.

Please note that, Our Products are made of natural ingredients, by hand and there may be slight variations in colour or consistency, which do not affect the effect or efficacy of the Products.

Also, please note: We will not be liable or responsible for any failure or delay to perform any obligations under these terms and conditions that is caused by events outside Our reasonable control.

6. What if something goes wrong

In the unlikely event of the Product reaching You damaged, please provide photographic evidence and (if requested by Us) return it to Us together with its packaging and all wrapping paper within 7 days of delivery. We will examine it and if it is found by Us to be defective or damaged in transport and We will replace the Product(s) without any charge, as soon as reasonably possible.

This provision does not affect Your statutory rights.

To the fullest extent permitted by law, Our total liability to You in respect of all other loss or damage arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall in no circumstances exceed the value of Your order.

Nothing in this Contract shall make Us liable: whether in contract, tort (including negligence), breach of statutory duty or otherwise, for (i) any loss of profit, revenue or anticipated savings; or (ii) any loss that is an indirect or secondary consequence of Our act or omission.

To the extent permitted by law, We, Our members, employees and third parties connected to Us hereby expressly exclude:

a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

b) Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with Our Website or in connection with the use, inability to use or results of the use of our Website, any websites linked to it and any materials posted on it.

c) Any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Our members or employees will not have any personal legal liability whether in contract, tort or negligence. In particular, the fact that an individual member or employee signs in his or her own name an email, letter or other document in the course of fulfilling Your Order or instructions does not mean that he or she is assuming any personal legal liability for that letter or document.

The Material displayed on Our Website is provided without any guarantees, conditions or warranties as to its accuracy. Our liability for losses You suffer as a result of Your use of the Website or any Product purchased is limited to the price of the Product purchased. If You did not purchase any Product then Our liability is limited to £25 (twenty five pound).

We do not diagnose disease, but We work with herbs and nutritional healing to support health and to improve Your life’s quality. All the information given by Us is intended for educational purposes only and is not intended to diagnose, treat, cure or prevent diseases. Before taking any herbal tinctures or extracts please check with your health professional. In the unlikely event You receive a reaction to one of Our Products, discontinue the use of the Product and consult Your health professional.

These Terms and any document expressly referred to in them represent the entire agreement between Us and supersede any previous agreement, understanding or arrangement between us. In placing an order You have not relied on any representation, undertaking or promise given by Us.

ALL OUR NATURAL SKIN CARE PRODUCTS ARE AVAILABLE EXCLUSIVELY FROM US. WHEN WE APPOINT DISTRIBUTORS OR OTHER POINTS OF SALE YOU WILL BE ABLE TO SEARCH FOR THEM ON OUR WEBSITE.

TERMS OF SHIPPING

UNITED KINGDOM: A CHARGE OF £8.50 IS APPLIED
PORTUGAL: A CHARGE OF 18.45 IS APPLIED

SHIPPING FEES ARE SUBJECT TO CHANGE BY COURIERS

FOR ORDERS FROM OTHER LOCATIONS, PLEASE CONTACT US.

Thank you for visiting.

Copyright © ANTIQUE APOTHECARY LTD 2009-2023. All rights reserved.